Common purchase queries answered
Orders and Shipping
If your item is in stock it will ship within 48 hours. If it is on backorder it will be typically 2-3 weeks. Custom order deadlines will be communicated prior to ordering.
You can create an account at checkout if you would like.
Probably best to IM or email so we can pull it up and take care of you.
Tracking info is shared in your account and often email to you.
Nope. When you check out through the website the various card processors use your card to charge – we never see them unless we run it in person or you call. Even then we don’t retain them.
In accordance to local tax laws we do. Nonprofit organizations are encouraged to reach out prior to ordering so we can adjust your account accordingly.
Probably. I’ll always do my best to help.
Please let us know if that is a priority for you. We can hold your order until everything is ready – then ship all at once. Sometimes, depending on the timing we may ask our partners to dropship to you. Let us know if that is an inconvenience.
We are prone to theatrics and love a good story. While we would never want to deceive we do like to show off the potential of our costumes to help our customers see how best to use them.
Visual Disclaimer
Please note: Our website features a combination of actual product photography and artistic concept renderings. While we strive for accuracy, some images are digital representations used to showcase style, mood, or future design direction. For questions about construction, fabric, or availability, feel free to reach out through our contact form.
If you need to swap an item
Returns and Exchanges
We currently do not accept returns or exchanges unless an item arrives damaged or defective.
If your order arrives with an issue, please contact us within 7 days of delivery with your order number and photos of the issue. Approved refunds will be processed to the original method of payment.
Well F.F.S.
Contact us and we will take care of you.
Contact us. Please take a couple pics of the box and the items damaged. We will need these to file a claim with the shipper. In the meantime we will do our best to take care of you.
To our Davenport FL address which will be shared with you upon approving the return.
Hit that contact us button and fill in the form, or hit up out socials and chat. Pretty much if your ‘google’ “resirwrecked” it’s all us.
Bless your heart – contact us, we got you. If we’ve already shipped may the gods ever be on your favor.
You want to make me cry, don’t you. Sure, just contact us ASAP. Again if it’s shipped there’s not a lot we can do.
All the time. We will let you know the anticipated fulfillment date. You can even request items that we don’t currently have. If it’s something that grooves with our store we may stock it.